SportScreen Motor Not Working? Here’s How to Pair and Troubleshoot

August 20, 2025

If your SportScreen motor isn’t working, don’t panic! Many common issues are easy to fix, and in most cases, your motor isn’t broken. Below, we’ll guide you through pairing your motor, troubleshooting tips, and where to find detailed support on our website.

Why Your SportScreen Motor Might Stop Working

If your SportScreen motor stops working during pairing or after continuous use, it’s likely that the motor has thermally shut down. This is a built-in safety mechanism designed to prevent the motor from overheating.

✅ Solution: Simply wait 10–15 minutes for the motor to cool down. After this brief wait, your SportScreen motor should resume normal operation.

How to Pair Your SportScreen Motor

Pairing your SportScreen motor is straightforward:

Locate the Support Tab on the SportScreen website
Navigate to Installation Information
Click on Remote Pairing and Troubleshooting Instructions & find your remote model (this is located on the back of the remote or can be identified by the look of the remote)
Follow the step-by-step instructions to pair your motor with the remote or follow the home automation instructions.

Pro tip: If your motor stops responding during pairing, wait 10–15 minutes before trying again. Overheating can prevent successful pairing.

Troubleshooting Your SportScreen Motor

If the troubleshooting steps in the manual are not working please contact us at support@thesportscreen.ca or by phone at 855-727-3360.

By following these troubleshooting steps, most SportScreen motor issues can be resolved quickly without needing a replacement. Temporary motor shutdowns are normal and part of the built-in safety features to prevent overheating.

If you want to switch your SportScreen from a remote control motor to a hand crank, this is easy with the purchase of a Hand Crank Conversion Kit.

Alternatively, if you have a hand crank SportScreen and want to upgrade to a remote control motor setup, you can do so by purchasing a Power Conversion Kit.